FAQs

Firstly,  Thanks for the interest in Veloposters. I'm glad you like what I'm doing. Hopefully your questions are answered below, if not, just get in touch.


About the prints

The prints are high-quality, locally-printed (Melbourne, Australia), hand-signed prints.
Beautiful, 230gsm, Archival smooth white paper has been chosen to print on.
It has a great smooth feel, and holds colour very well.
This stock is suitable for framing and should provide a lifetime of love.

Please note: Selected prints have a rough visible texture overlaid onto them. This is deliberate. This can be seen in the detailed image of all prints in the store. Please be aware of this BEFORE purchasing.


What size are we dealing with here?

A3 PRINT
Giclée print
270gsm Smoothe white archival paper
A3+ (330mm x 482mm) or 13" x 19". 
There is approx 20mm(+-) left inside the edge of the sheet for matting, effectively giving you an A3 image area. 

Sold as prints only. These are unframed.
 

A2 PRINT
Giclée print
270gsm Smoothe white archival paper
A2+ (430mm x 610mm) or 17" x 24" (approx.)

Prints fit into the 50x70cm Ribba Frames from Ikea. 
Note: There is about a 5mm border between the image and the matting.

Sold as prints only. These are unframed.


Are the prints available framed?

At this stage, no.


Are there ready frames available the prints will fit in?

Yes.

A3 Prints
The prints fit into the 40x50cm Ribba Frames from Ikea, or you can have them framed yourself. 
You will lose some of the top under the matting in the Ribba frame, as per the diagram below.
The pink dotted line indicates the matting.

A2 Prints
The prints fit into the 50x70cm Ribba Frames from Ikea, or again, you can have them framed yourself. 

Note: There is about a 5mm border between the image and the matting. 

We also recommend you mount these to foamcore prior to framing as they can warp over time.
The foamcore will prevent this and give your print a much longer life.


When will I receive my print?

On average please allow:
Australia - 7-10 days
International - 7-21 days

I run on low volumes, so as a result sometimes need to print your order before posting it to you. This can add a little time as well. Overseas timings differ greatly depending on your postal service - so please keep that in mind. Remember, I'm a one man show, so be kind! I'll do my best to get them to you ASAP!! 

Veloposters takes no responsibility for lost orders if customers provide incorrect address details. Make sure your Paypal information is up to date and has been interpreted correctly.
 

Shipping

I send ALL, repeat ALL International orders using Australia Post International Post - Standard Services. This is the most economical and fastest and secure method I have, but unfortunately i've had to increase the international shipping costs as the service structure has changed. All international orders are shipped with tracking, Insurance and signature on delivery.

All domestic shipments are sent using Australia Post Express Post and are usually delivered next day. Details of delivery times and service information can be found at auspost.com. The vast majority of shipping times within Australia will be less than 5 working days. But remember - Veloposters can't control the postal service! All postage prices include a small surcharge for handling and postage materials. Any questions, just ask!

Veloposters do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.

We will endeavour to send your order the safest and most economical way we can.
 

Damaged?

If your print arrives damaged in any way, get in touch STRAIGHT AWAY, I repeat STRAIGHT AWAY via email and include photos of the damage to the print and the postal tube. I'll do my best to work with you to resolve any issues. I take utmost care to ensure your prints are protected as best they can be, so if you're postal service decide to run over your prints, we'll need to figure out what we can do to resolve the issue so both parties are happy.